Can we sell t-shirts on our GiveSmart site(s)?
We encourage chapters NOT to sell their event t-shirts on their GiveSmart event page just yet!
While you may be inclined to user the Items tab on your GiveSmart dashboard, know that the funds collected through Items are set for donation and will come back to the Foundation.
Unless a t-shirt is included in the ticket/registration price, we suggest that t-shirts are sold through the vendor’s website. You may include the link to the t-shirt order form on the Home Page of your GiveSmart site or you can even text the order form link out to your registered guests.
Does my chapter need to sign up for every event?
No, once your chapter has a GiveSmart organizational hub, you can create your own campaigns/events. Please continue to submit your event to the Alpha Phi Foundation calendar, so we can help you promote your chapter’s philanthropy!
How do I become more comfortable with the GiveSmart platform?
GiveSmart has a ton of amazing training resources. To access these materials, login to your admin dashboard and click on Help located in the top menu bar. When you click on Visit Help Center, you will be connected to GiveSmart’s how-to articles, video tutorials, live webinars, and more! Soon you’ll be using GiveSmart like a pro!
How do I enable the ticketing feature on my GiveSmart event page?
GiveSmart tech support can enable the ticketing feature for your event. To connect with their support team, please click on the blue Help button located in the bottom left of your GiveSmart dashboard.
How do we collect the ticketing and donation funds?
How do we end our event on GiveSmart?
Please close your event site and collect any outstanding pledges/donations within 2 weeks (14 days) of your event end date.
To close your event, you need to toggle your event site from Live to Hidden. Once your event site is hidden, donations can no longer be accepted through your event page. To close your event, access your campaign site. Select View Admin > Settings > Global > Scroll down to Advanced Settings > Site > Visible to Users > Toggle to Hide > Save.
How much does GiveSmart cost my chapter?
Through Alpha Phi Foundation’s enterprise GiveSmart partnership, collegiate and alumnae chapters have access to the GiveSmart platform at no cost to the chapter! Chapters will be responsible for covering the credit card fees (3.5-4.0%) associated with any ticket sales. The fees will be deducted from the total ticket revenue prior to receiving the funds.
* Chapters may choose to give guest a choice on whether they would like to pay for the processing fee when purchasing the ticket.
Is there a limit to how many events my chapter can host through GiveSmart?
No, there is not a limit.
It’s my first time signing up for GiveSmart, how long will it take to get my chapter’s account?
You will receive a confirmation email from GiveSmart within 1 business day of signing up. Within 4-5 business days, you will receive your chapter’s Organization Hub log-in credentials from a GiveSmart account representative. From here, you can login and begin customizing your campaigns!
My chapter is hosting an event this semester. When should I sign up for GiveSmart?
We recommend that you sign up 6-8 weeks prior to your event. After you receive access to your chapter account, make sure to allot time to participating in GiveSmart’s training webinars, customizing your campaign sites and promoting your event.
My chapter used GiveSmart prior to the 2018-2019 school year. Do I still need to sign up to use GiveSmart through Alpha Phi Foundation?
Yes! Our enterprise partnership began summer 2018. Chapters who used GiveSmart prior to the initiation of the partnership need to register for GiveSmart through Alpha Phi Foundation.
What types of events can I use GiveSmart for?
Your chapter may use GiveSmart for any type of event—philanthropic or not.You have the ability to customize your GiveSmart site to best fit your event type.
Event examples may include Alpha Phifa events, Mac N Phi’s events, APhi Phestival DJ competitions, Red Dress events, Heart Health Weeks, Parent’s Weekends, or even Founders Day events.
When I receive the login credentials from our GiveSmart Representative, is my event site ready?
Not quite. The GiveSmart platform is great because you have the power to customize the design and layout of your event site. Once you’re comfortable with how your page looks, make your page visible and share!
When will we see ticket revenue deposited in our chapter Billhighway account?
After the disbursement request is submitted, please allow at least 10 business days for GiveSmart to cut and send the check to Billhighway. From here, allow an additional week for the revenue to be manually allocated to your chapter account.
Where will my ticket sales and my donations go?
GiveSmart will cut two separate checks for ticket revenue and donations. Revenue from tickets will be sent to your chapter’s Billhighway account. Funds raised through direct donation appeals, instant buys, items, silent and live auctions will be sent to Alpha Phi Foundation as donations.